Catholic Education Sandhurst Limited (CESL) is seeking a ICT Helpdesk Officer to join our ICT Team. This is an exciting ongoing opportunity reporting to the ICT Manager.

The ICT Helpdesk Officer provides first-line technical support to end users, acting as the initial point of contact for ICT incidents, service requests, and access enquiries. This role focuses on delivering timely, customer-focused assistance across core devices, standard applications, and business systems, while ensuring issues are accurately logged, prioritised, and resolved within agreed service levels. Where incidents require deeper technical investigation, the Level 1 Officer escalates to Level 2/3 support with clear documentation and troubleshooting notes and contributes to continuous improvement by maintaining knowledge articles and identifying recurring issues.

The Position

• Title: ICT Helpdesk Officer
• Classification: CEO Administration Level 2
• FTE / Hours per fortnight: 1.0 FTE
• Employment Status: Ongoing
• Location: Bendigo, Wangaratta or Tatura
• Other Requirements: WWCC, National Police Check, Driver’s License
• Potential start date: Late April / Early May 2026

About The CESL Office

The CESL Office Team comprises of close to 150 employees working across 7 key functional areas, supporting over 50 schools and early childhood centres within the Sandhurst Diocese. We are a supportive and friendly team who are committed to working collaboratively with our schools to achieve the best outcomes possible for our students. With office locations in Bendigo, Wangaratta and Tatura.

About You

• A good understanding of common IT hardware, software, and network systems, and the ability to diagnose and resolve basic problems using standard procedures and tools.
• Technical support knowledge and skills across the Microsoft Desktop operating environments and Microsoft 365
• Ability to prioritise competing demands and respond to queries in a timely manner
• Excellent communication and customer service skills, and the ability to explain technical concepts in simple and clear terms to non-technical users.

• Degree in Information Technology, Computer Science or other relevant qualifications and certifications
• Microsoft certifications would be highly regarded

• Experience in an environment and an understanding of educational cloud-based applications and services would be highly regarded
• A willingness to learn new skills and technologies, and to keep up to date with the latest developments and trends in the IT industry.

What We Offer You

• Flexible and Hybrid working options
• Competitive benefits, growth opportunities, and a supportive work environment.
• Competitive remuneration plus superannuation.
• Dedicated support and a collaborative, supportive team.
• Career progression and growth opportunities.

Magnify Sandhurst

In 2025, a diocesan first, a comprehensive and exciting new learning and teaching program was simultaneously launched across over 50 Catholic schools in the Sandhurst Diocese. 

Magnify Sandhurst will be introduced across 2025 to 2027, with each phase designed to bring measurable improvements in each learning environment. 

Magnify Sandhurst is set to transform learning for students with more specific and explicit teaching practices, bringing greater consistency and a more predictable and effective education experience for all students. 

The Magnify Sandhurst program combines evidence-based practices in teaching and learning to support each student's unique needs, strengths, and goals, focusing on strengthening core areas like literacy and numeracy, building supportive classroom environments, and integrating Catholic values in daily learning. 

Learn more about Magnify Sandhurst. 

Catholic Education Sandhurst Limited (CESL)  

CESL governs over 50 schools and early childhood learning centres across Central and North Eastern Victoria, in large regional centres and small vibrant townships. As we ‘Magnify Sandhurst’ with a special focus on learner growth, teacher professional development and ‘healthy and well communities’, we are committed to working in partnership with leaders, students and families, providing innovation and excellence; inspired by the Catholic story. We feature large regional centres of Bendigo, Wodonga, Wangaratta, Shepparton and Echuca, as well as many smaller communities where making people feel welcome is a speciality. Our motto is ‘Every Student, Every Teacher, Every School, Every Day’.  

Child Safeguarding Statement for Applicants

Adhering and complying to CESL’s child safety expectations, policies, and commitments is essential for every CESL role, as all staff play a vital part in upholding and promoting a child-safe culture.

All applicants are encouraged to review the Catholic Education Office Sandhurst - Child Safeguarding information prior to submitting their application.

Diversity, Inclusion and Child Safety  

CESL embraces diversity and social inclusion and encourage people from diverse backgrounds to apply. We are committed to ensuring the safety, wellbeing, and inclusion of all children.  

Applications Close: 26 April 2026

Please ensure your application includes a cover letter, resume and a document addressing the Key Selection Criteria within the Position Description.  

If you are interested in learning more about CESL or registering for future opportunities please visit our website here. For application assistance, please review our application guide here.